tante FAQ

When you create a tante account, we ask for your email address, a username, a password, your full name, date of birth, and mobile phone number. We send a verification code to your email to confirm it is active. Once you verify your email, your account is created but locked until you complete Know Your Customer (KYC) verification. KYC requires you to upload a photo of your national ID or passport and a selfie holding the document. Our team reviews these within one business day. Once KYC is approved, you can link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, or a bank account) and make your first deposit.

No. Each person may hold only one active tante account. We detect duplicate accounts during KYC verification using your identity documents. If we find that you control multiple accounts, we suspend all of them and may forfeit your balances. If you need to recover access to an existing account (for example, you forgot your password or cannot access your email), contact our support team and we will help you regain control. Do not create a second account; instead, ask us to reset your login credentials.

You can update your email, phone number, and password in the Account Settings section of your tante profile. Changes take effect immediately. If you wish to pause your account temporarily, contact our support team and we can disable login access for a set period. This prevents deposits and bets but preserves your balance and transaction history. If you wish to close your account permanently, we ask that you withdraw your balance first. Once your wallet is empty, contact support with a written request and we will close the account. Permanent closure cannot be reversed.

Withdrawal requests are processed in batches during standard business hours. Once you submit a request, our team reviews it within the same business day. If the request is approved, funds are sent to your payment method (the one you used for your initial deposit). The time it takes to arrive in your wallet or bank account depends on your bank or payment provider. e-wallet and mobile banking typically receive funds within minutes of our approval. local payment and online payment may take up to one hour. Bank transfers to e-wallet, mobile banking, local payment, or online payment may take one to two business days, especially if the withdrawal is requested near the end of a business day or during a public holiday like Idul Fitri or Nyepi.

If a deposit fails, your bank or wallet provider deducts the amount but tante does not receive it. Check your bank or payment app to confirm the status. If the transaction was deducted, contact our support team with your transaction ID and we will investigate. We work with your bank to recover the funds, which may take three to five business days. If a withdrawal is declined by your bank or payment provider, the funds are returned to your tante wallet within one business day. We then notify you of the reason (for example, account number mismatch). Contact support to resolve the issue, and we will help you update your payment details or use a different method.

Our sportsbook covers Liga 1 (Indonesia's top football league), Piala Indonesia, Piala AFF, Premier League, Champions League, and many international tournaments. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile. Other sports include badminton, MotoGP, and select international tennis events. Market availability changes with the sporting calendar. Odds update in real time, and you can place bets before a match starts or during live play (if live betting is available for that match). Check the Sportsbook section of the tante app or website to see which markets are currently open and the odds for upcoming fixtures.

tante periodically offers promotions to new account holders. These may include welcome bonuses, free bets on selected markets, or free spins on slot games. The terms of each promotion vary. We do not publish fixed bonus amounts because offers change. Check the Promotions section of your account or ask our support team what offers are available to you on the day you open your account. Read the terms carefully before accepting any offer. Some promotions have wagering requirements, time limits, or restrictions on which games or markets you can use them on. Our terms and conditions page describes how bonus terms work.

Our support team responds to general account and gameplay questions within one business day via email or in-app chat. We are available during standard service hours, Monday through Friday. On weekends and public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), response times may be slower. Urgent account security issues (suspected unauthorized access, fraud, or missing funds) are prioritized and we attempt to respond within two hours during business hours. Contact us via in-app chat, email, or phone. Multilingual support is available in Indonesian and English.