tante Platform Privacy Notice

What data we collect on tante

We collect different types of data depending on how you use tante. When you register, we collect your full legal name, date of birth, email address, and phone number. We use this to create your account and send you important notifications about your account status, deposits, withdrawals, and security alerts.

When you verify your identity (KYC), we collect a photo of your government-issued ID and a selfie holding the document. We use this to confirm you are who you say you are and to comply with anti-money-laundering regulations. We store these documents securely and never share them with third parties without your explicit consent.

Account data

Name, email, phone, date of birth, address, ID documents.

Payment data

Deposit and withdrawal history, payment method (DANA, e-wallet, mobile banking, local payment, bank account), transaction amounts and dates.

Gameplay data

Bets placed, games played, results, balance history, session timestamps.

Device data

IP address, device type, operating system, app version, browser type.

When you deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer, we collect transaction details—the amount, date, and payment method. We do not store your full payment credentials (e.g., your bank password or card number). Payment processors handle those securely on their own servers.

How we use your data on tante

We use your data to operate tante and deliver the services you expect. Specifically, we use it to:

• Create and manage your account, verify your identity, and prevent fraud.
• Process deposits and withdrawals, and reconcile transactions with payment providers.
• Calculate your balance, settle bets, and credit or debit your wallet.
• Send you account notifications, security alerts, and promotional messages (if you opt in).
• Investigate disputes, complaints, and suspected abuse.
• Comply with legal obligations, including anti-money-laundering and tax reporting.
• Improve our platform by analyzing gameplay patterns, user behaviour, and system performance.

Third-party processors and data sharing

We work with third-party service providers to operate tante. These include payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), cloud hosting providers, email services, and compliance vendors. We share only the data they need to perform their function. For example, we share your name and transaction amount with your payment provider so they can process your deposit, but we do not share your gameplay history with them.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We audit their security practices regularly. If a processor is breached or mishandles your data, we take immediate action to notify you and mitigate harm.

Data retention and deletion on tante

We retain your account data for as long as your account is active. If you close your account, we keep your data for seven years to comply with financial and legal reporting requirements. After seven years, we delete or anonymise your personal information, except where law requires us to retain it longer.

You can request deletion of your account and associated data anytime by contacting our support team. We will close your account and begin the deletion process. However, we may retain anonymised or aggregated data for analytics and fraud prevention.

Cookies and tracking on tante

We use cookies and similar tracking technologies to remember your login, store your preferences, and analyse how you use tante. Cookies are small text files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). You can disable cookies in your browser settings, but some tante features may not work properly without them.

We also use analytics tools to track page views, button clicks, and gameplay patterns. This helps us understand how players use tante and where we can improve. We do not track you across other websites—our tracking is limited to tante.bet and our mobile app.

Your rights regarding your data

You have the right to access, correct, and delete your personal data. You can view and update your account information anytime in your tante account settings. If you want a copy of all your data, or if you want to delete your account entirely, contact our support team. We will provide your data in a portable format (e.g., CSV) within 14 days.

You also have the right to opt out of promotional emails and marketing messages. Every email we send includes an unsubscribe link. Click it to remove yourself from our mailing list. You will still receive transactional emails (e.g., deposit confirmations, withdrawal alerts) because these are necessary to operate your account.

Security and data protection

We at tante use industry-standard encryption (TLS/SSL) to protect data in transit. All sensitive data—passwords, payment details, ID documents—is encrypted at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit access to your data to employees and contractors who need it to perform their job.

If we discover a data breach, we notify affected users within 72 hours and provide guidance on how to protect themselves. We also report breaches to relevant authorities as required by law.

International data transfers

Our servers may be located outside Indonesia. When you use tante, your data may be transferred to and stored in other countries. We ensure that any international transfer complies with data protection laws and includes appropriate safeguards (e.g., standard contractual clauses). By using tante, you consent to these international transfers.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your data, contact our support team. We respond to privacy inquiries within 14 days. You can reach us via in-app chat, email, or the contact form on tante.bet. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local support team can assist you in English or Indonesian.

Our commitment to your privacy

We at tante are committed to protecting your privacy and operating transparently. Your data is not a commodity—it's a trust. We collect only what we need, use it only for legitimate purposes, and protect it with industry-standard security. We do not sell your data, and we do not share it with third parties without your consent (except where law requires it).

This privacy notice may be updated from time to time as our practices evolve or as law changes. We notify you of material changes via email and in-app announcement. Your continued use of tante after an update constitutes acceptance of the new privacy notice.

When you join tante, you're joining a platform where your privacy is protected, your data is encrypted, and your trust is respected. If you have any concerns, reach out to our support team anytime. We're here to help.